All Frequently Ask Questions & Answers

General

What is Hose Monkey ?

The Hose Monkey, a play on the term Grease Monkey. Intended at taking a lighter look at ourselves while still providing a professional service that’s second to none. We enjoy having your solution on board, being well presented and well organised.

How experienced are Hose Monkey Team ?

Our experiences have a lot of depth to them, you can lean on us, and reply on us. We stand by our work and importantly we’re focused on getting you up and running.

Privacy Policy

Problems or queries

Queries relating to the Privacy Policy, or any problems or complaints may be directed to the Personal Information Officer by calling the customer inquiry to paul@thehosemonkey.com.au.

The Company and links to other web sites

The Company provides links to web sites outside of the Company site. These linked sites are not under the control of Company, and the Company is not responsible for the conduct of companies linked to the Company web site, nor for the performance or otherwise of any content and/or software contained in such external websites.

Individual’s right of access

Individuals have the right to review the information that may be recorded on the Company database. Information may be reviewed by contacting the Company on the customer inquiry number .

Contact by the Company

The Company may contact individuals using the information, which was provided by them in order to:

– Provide information that may be of interest about upgrades, new Company products, special offers and other matters that may be of interest.

– To send newsletters.

Use of tracking technologies

The Company uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser. 4. Using and disclosing your personal information:

Personal Information will be used for the following primary purpose:

– To fulfill obligations under any sale and purchase contract and/or any other contract between the individual and the Company.

– To render services related to Company�s business such as warranty or after sales services.

For the purpose described above, information may be shared with Company�s group companies either in Australia or overseas. Also, in order to operate the web site or deliver a service, personal information may also be shared with a service provider, a non-Company group company.

Collecting personal information

The Company will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily.

Personal information

The Company is committed to safeguarding personal privacy. It recognizes that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, the Company will only collect and use personal information as set out below.

Purchase Kits

How to Purchase kits

You can visit out store and order products.

Do you provide product guaranty

All products contains vendor’s warranty.

Terms & Conditions

Website Terms of Use

This simply sets out the terms for accessing a website and applies to every single visitor. The terms of use usually cover items such as privacy and prohibited uses of the website.

Right to cancel

This clause should set out the circumstances in which the customer has the right to cancel their order, the process in which they must follow in cancelling their order and any other requirements e.g. goods must remain unused and returned in it’s original packaging.

Product Information & Warranties

This should set out clear terms on how products can be purchased, whether there are any restrictions e.g. the restriction of sale for age-restricted products and services, and what happens in the event that a product cannot be supplied. Some online stores will also include warranty information as part of their terms and conditions whereas others will have a separate Warranty policy.

Delivery Terms

This should cover both shipping and delivery and would typically include what the delivery costs are and how shipping charges are calculated but also (where third party service providers are involved) that the quality of delivery cannot be guaranteed.

Data Protection

This should disclose how customer’s personal information will be used, stored and protected.

Payment Terms

This should set out how payment is to be made when purchasing products and/or services from your website. More often than not, full payment is required when an order is placed by a customer. This means that as an ecommerce store, you are not required to provide any goods until payment has been received. Some ecommerce sites will stipulate that until payment has actually cleared, no orders will be dispatched. In the case where payment does not clear, the ecommerce site has a right to cancel the order completely. These extra clauses serve as further protection to a business.

Intellectual Property/Trademarks

e-commerce businesses are often more vulnerable to intellectual property theft, whether it be your images, design, content, logos, product descriptions or the overall look and feel of your website. An intellectual property clause should act to ensure that brands or trademarks are not misused in any way and clearly state that nothing contained within the website should be construed as granting any license or the right to use any trademark without the prior written consent of the owner of the website.

Disclaimer of liability

This will specify the damages that one party e.g. ecommerce store owner, will be obligated to provide to the other e.g. customer, in the event of product failure and should reflect the level of risk involved. It will also specify what the ecommerce store owner will not be responsible for in the event of any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by the customer.

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